# Privacy Policy
*Last updated: October 11, 2025*
## 1. Introduction
This Privacy Policy describes how we collect, use, and handle your information when you use our helpdesk service operated through Zammad.
## 2. Information We Collect
When you use our Service with Facebook Login for Business, we may collect:
- **Profile Information:** Your name, email address, and profile picture
- **Facebook Page Data:** Posts, comments, and messages from connected pages
- **Usage Data:** Information about Service interaction
- **Support Tickets:** Communication history
## 3. How We Use Your Information
- Provide customer support
- Create and manage tickets from Facebook
- Improve Service experience
- Comply with legal obligations
## 4. Facebook-Specific Information
- We access only authorized pages
- We retrieve posts/comments for tickets
- No third-party sharing without consent
- Revocable access through Facebook settings
## 5. Data Security
We implement appropriate security measures to protect your data against unauthorized access.
## 6. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Data portability
- Withdraw consent
## 7. Contact Us
For questions: [email protected]